Thanks to you, there are blue skies ahead.
A total of 130,994 passengers flew through the Duluth International Airport in 2020. While that’s a 59% decrease compared to 2019, we actually retained 20% more passengers than the national average in 2020. The thanks goes to our hardworking team, and to you, our passionate passengers who, time and again, make the choice to #FlyLocal.
Both United and Delta — our two major carriers — have responded to this good news by offering our passengers dual-class service as well as additional flights and larger planes. (Note: These changes vary month-by-month with the airlines responding to the airport’s demand and pre-bookings.)
“Our incredible team worked hard all year to ensure that, when our passengers were ready to fly, we were ready to help them have safe travels,” said Tom Werner, Executive Director of the Duluth International Airport. “We’re very pleased to see that our mitigation policies and procedures during the COVID-19 pandemic have meant that our passengers felt safe flying local.”
The DLH mitigation plan
- Paper or cloth masks are required for all airport employees and airport tenant employees when interacting with the public.
- Plexiglass barriers have been installed at all person-to-person contact areas, including transportation desks, ticket counters, TSA and passenger boarding gate counters.
- Thorough disinfecting all seating areas, wheelchairs and touchpoints in the public areas of the terminal multiple times a day.
- Custom signage and floor spacing decals have been installed to remind passengers to keep socially distant, as well as to take additional precautions such as wearing face coverings and washing hands.
The plan also includes a reminder of DLH’s Above and Beyond Service Pledge, which states: “No matter where you are going or coming from, we believe it’s our job to welcome you or send you off with a great experience. Every team member. Every flight. Every guest. Every time.”